Privacy Policy

Pharmacy Weight Loss Guisborough | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Guisborough is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are Pharmacy Weight Loss Guisborough, a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Guisborough and the surrounding UK. As a registered pharmacy, we act as the data controller for all personal information we process.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following categories of information:

• Personal details: Name, date of birth, address, email address, and phone number
• Health information: Medical history, current medications, weight, BMI, and relevant clinical data required to assess suitability for weight loss treatment
• Payment information: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, and website usage data collected automatically when you visit our site

3. How We Use Your Data

We process your personal data for the following purposes:

• To assess your suitability for weight loss treatments and for our pharmacist to review and approve your consultation
• To dispense and arrange delivery of approved medications (delivered within 1 working day of pharmacist approval)
• To maintain accurate clinical records as required by pharmacy law and GPhC standards
• To communicate with you regarding your treatment, orders, or any safety concerns
• To comply with our legal and regulatory obligations
• To improve our services and website experience

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and the processing of special category health data for the provision of healthcare services.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how our site is used. Cookies are small text files stored on your device. We use:

• Essential cookies: Necessary for the website to function correctly
• Analytics cookies: To monitor site traffic and improve performance
• Functional cookies: To remember your preferences during your visit

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

• Healthcare professionals: If a referral or clinical consultation is required for your safety
• Delivery partners: To fulfil your medication order securely and promptly
• Payment processors: To handle transactions securely and in compliance with PCI DSS standards
• Regulatory bodies: Such as the GPhC or NHS, where we are legally required to disclose information
• IT and platform providers: Who support the operation of our website and pharmacy management systems

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years following the last entry, or longer where required by law or professional guidelines. Financial and transactional records are kept in accordance with HMRC requirements. After the applicable retention period, data is securely destroyed.

7. Your Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access the information we hold about you, request corrections, ask for deletion where appropriate, restrict or object to certain types of processing, and request that we provide your data in a portable format. To exercise any of these rights, please contact us using the details below. We will respond to all data-related requests within 48 hours.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Guisborough
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.